Custom Neon Sign for Dylan Rice

Custom Neon Sign for Dylan Rice

Client Background


Dylan Rice approached Neon Brothers to purchase a custom neon sign as a gift for a friend. He had a specific budget and was initially interested in an RGB/multicolor option but was open to adjustments based on feasibility and cost.

Challenge

  • The original double-line font was too small (45cm x 31cm) for an RGB/multicolor format.

  • The budget constraints required adjustments in design to stay within limits.

  • The initial size was too small for the requested style, requiring alternative solutions.

  • The sign needed to be shipped as a gift, with tracking updates provided.

Solution

  1. Offering Alternatives:

    • Advised Dylan that the double-line font wasnโ€™t feasible at the chosen size.

    • Suggested increasing the size to 80cm x 60cm for the double-line style, but this exceeded his budget.

    • Recommended switching to a single-line font to fit within the original size and price range.

  2. Flexible Color & Pricing Options:

    • Gave Dylan the option to switch to a single-color blue sign at a 20% refund.

    • Confirmed with the production team that a single-line font with multicolor lighting was possible at the original price.

    • Dylan chose the multicolor option, keeping the full payment.

  3. Order Finalization & Shipping:

    • Provided a detailed breakdown: 45cm x 31cm, cut-to-shape, Australian plug, remote control for dimming and color changes.

    • Confirmed the shipping address for gift delivery to a friend in Boronia Heights, QLD.

    • Ensured secure packaging and protection during transit.

Outcome


The completed sign was successfully delivered, meeting Dylanโ€™s budget and design preferences while ensuring a smooth gifting process. Dylan was satisfied with the final product, and his friend received the sign in perfect condition.

Key Takeaways

  • Providing alternative design options helps clients stay within their budget.

  • Clear communication about feasibility ensures a smooth decision-making process.

  • Offering flexible pricing and customization options increases customer satisfaction.

  • Ensuring secure packaging and tracking is essential for gift deliveries.

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